Sabaya Embroidery FAQs
Frequently Asked Questions (FAQs)
Please take a moment to go through our FAQs for essential information on shopping with Sabaya Embroidery. This will ensure you a seamless and informed shopping journey.
1. About Sabaya Embroidery:
Sabaya Embroidery is a social enterprise dedicated to preserving Palestinian heritage through the intricate craft of handcrafted embroidery. Our primary goal is to empower women in the community by providing them with meaningful employment opportunities.
Sabaya Embroidery was previously based in Gaza, Palestine. Presently, our operations are situated in the West Bank and Sinai regions.
Indeed, each product in our collection is meticulously handcrafted by skilled Palestinian artisans, ensuring uniqueness and exceptional quality in every item.
Our range encompasses a diverse selection, spanning from timeless embroidered apparel and accessories to exquisite home decor and customized souvenirs.
By backing Sabaya Embroidery, you are actively supporting Palestinian women artisans. This support empowers them to sustain their livelihoods, preserve their cultural heritage, and provide for their families despite challenging circumstances.
Absolutely! We regularly share stories about our artisans on our website and social media, highlighting their skills, experiences, and the impact of their work.
To remain engaged, we recommend staying connected through our social media channels, subscribing to our newsletter, and regularly visiting our website to stay abreast of the latest updates, product launches, and narratives.
2. Orders & Payments
Explore our collections, select items, place them in your cart, and go to checkout. Then, follow the instructions to finalize your order.
We welcome major credit cards, PayPal, and bank transfers for payment. Rest assured, all transactions are secure and encrypted.
Orders can be modified or cancelled within 24 hours of placement. Please contact customer support immediately.
3. Shipping & Delivery
Our shipping services cover worldwide destinations, and shipping fees and delivery times vary by location.
Shipping costs depend on the delivery location and the weight of the package. The precise shipping charges will be determined at the checkout stage.
Local delivery usually takes 5-10 business days, while international shipping can range from 10-21 business days, depending on location and chosen shipping method.
Certainly! Once your order is shipped, you’ll receive a tracking number via email to monitor your delivery. You can Track your order via our website. Just insert your order number, and you will be able to monitor the status of your delivery.
4. Returns & Exchanges
We accept returns within 14 days of delivery. Items must be unused and in original condition, including the receipt. Custom orders are non-returnable. For more information visit our Return Policy
Items are eligible for return within 14 days of receipt provided they remain unused, in their original packaging, and are accompanied by the receipt. Please be aware that customized or personalized items are non-returnable.
Once we receive and inspect the item, we’ll process your refund. For more information visit our Return Policy.
Yes, exchanges are possible within 14 days of delivery. Contact us to arrange the exchange via: Info@Sabayaa.Com
You have 24 hours from the time of placement to adjust or cancel your order. We recommend contacting our customer service team promptly to facilitate any necessary modifications.
Your refund will be credited to the initial payment method within 7-10 business days of receiving and evaluating the returned items.
5. Product Information
Our products are meticulously crafted using high-quality fabrics and threads sourced locally, ensuring authenticity and durability.
Preserve the integrity of your embroidered pieces by delicately hand-washing them in cold water, avoiding harsh detergents, and air drying them on a flat surface. Keep away from direct sunlight to prevent fading. For more information visit our Product Care Page.
6. Custom Orders
Yes, we offer custom designs. Send us your ideas via: Info@Sabayaa.Com, and we’ll collaborate to create a unique piece.
Custom orders typically take 2-4 weeks, depending on the complexity of the design.
7. Customer Care
If you need assistance from our customer service team, you can email us at Info@Sabayaa.Com, use the contact form on our website, or send us a WhatsApp message. We aim to respond to inquiries within 24 hours.
If you encounter any difficulties with your order, please contact us immediately with your order number, and we’ll resolve the issue as quickly as possible.